Testimonial from The Heart from The Picker Institute

Mandy Brearley is our Heart of Business HR expert based in Oxfordshire and shares this recent testimonial she received from one of her valued clients.

In Dr Andrew McCulloch’s own words….

I am Dr Andrew McCulloch, Chief Executive of the Picker Institute Europe. Previously I have been the Chief Executive, Director, Chair or NED of a range of charities and public bodies. I have extensive workforce management and planning experience.

When I joined the Picker Institute I discovered that considerable work was required to update HR policies, plan a better more sustainable workforce, and change culture.

These issues have all been addressed to a significant extent through using MB HR support at the level of 1 day a week or a little more for a year.

We have made major steps forward including the creation of a new staff handbook which is pretty comprehensive, development of a new pay scheme, recruitment to key posts and restructuring to make a growing business sustainable, and putting in place a programme of cultural change which has already improved staff/management relationships.

In addition MB HR has resolved a number of individual HR issues related to sickness and poor performance such that we now have as close to a fully functional workforce as anyone could expect.

The result is a transformation of our HR function, the creation of a higher quality workforce, the reduction of risk, the resolution of several historic issues, and a more effective organisation.

This is acknowledged to be the case by the Board. We are now able to transition to an in house HR function on a more routine care and maintenance bases and MB HR have also supported this.

The key elements of the MB HR service which seem to be impactful are as follows:

• Openness, honesty, integrity

• Specialist knowledge of HR and the health and social care environment

• Approachable

• Pragmatic

• Knowledge of when to consult lawyers specialists etc and the ability to secure these at low cost

• Seniority – commanding respect

• Delivery

• Hard working so that daily rates are well justified by the outputs

• Cheerfulness, no problem is daunting

I can thoroughly recommend MBHR Support.

Do you need to outsource your HR support?

To find out more about how Mandy Brearley MBHR support can help your business contact us http://www.heart-of-business.co.uk/contact/get-in-touch.html